By toyota on Tuesday, October, 25th, 2016 in Latest News
As part of being a socially responsible division, the Yamaha Team has enhanced on knowing their customers’ needs and taken its services and support to them considering the fleet they have bought and location through conducting Yamaha Riding Academy (YRA) session to further educate their customer on the product and how best they can look after it to gain the value in investment.
The Road Trip in the Northern Region that covered Moyo, Yumbe, Koboko, Arua and Pader districts. ZOA Refugee Care, CEFORD and International Aid Services were some of the clients that benefited from the training where basic maintenance and safe riding skills were imparted to the riders in these organizations. The YRA Instructor thereafter conducted free checks for all the bikes, defect reports were generated and discussions with their customers took place that saw quotations issued convert to sales. This was a good opportunity to promote the Yamaha Aftersales Business as repairs were conducted instantly to the advantage of the customer.
The team further conducted one on one sessions with the riders and honest feedback on the performance of the bikes was shared in comparison with competition since all riders are trained despite the model makes they ride. The feedback received has since been communicated to the respective supporting arms and innovation is underway.